Bassher Help Desk

It is a technological solution that efficiently manages your Service Desk or Control Desk, managing your work orders and monitoring field staff at any time and from anywhere. Benefits + Immediate attention and precise follow-up to each request or incident reported. + Assurance in the fulfillment of service levels. + Effective costing of each ticket attended (materials used, control of expenses, assets assigned or withdrawn, among others). + Effective control of inventory of materials and equipment installed. + Staff Performance Report according to the time assigned in each activity. Functions + Centralized management of services. + Inventory control of materials and assets. + Automated process for corrective, preventive and / or installation and equipment configuration maintenance. + Real-time monitoring of technicians and equipment installed. + Visualization of documentation and photographs taken on site. + Customer portal, reports and statistics.