BOUBI

BOUBI is a call tracking and management tool designed for customer service and support teams. With login-protected access, the application allows you to view and filter calls by different criteria: • Responsible team queue • Assigned agent • Call type • Client The period filters (7 days, 15 days, 1 month, and 6 months) help analyze the volume of calls over time, while the status filter allows you to view only open calls, only closed calls, or all calls. BOUBI also features: • Backlog screen, to track pending demand per user • Satisfaction survey screen, to monitor the evaluation of completed services Ideal for support managers and coordinators who need quick visibility into the progress of calls, the distribution of work among agents, and the quality perceived by clients.