BSCC SRP Complaint Management

▎ BSCC SRP Complaint Management is a complaint management app designed to streamline the entire complaint lifecycle — from submission to resolution. Built for organizations that need a structured and transparent system for handling grievances. ▎ Two User Roles: ▎ Complaint Raisers (ONGC) ▎ — Submit complaints with detailed descriptions. ▎ — Track real-time status of every complaint. ▎ — Get notified when complaints are updated or resolved. ▎ Complaint Resolvers (BSCC) ▎ — Access all assigned complaints from a centralized dashboard. ▎ — Review details and resolve complaints directly from the app. ▎ — Monitor workload with statistics and filters. ▎ Key Features: ▎ ✅ Role-Based Access — Secure login directs you to the right interface based on your role. ▎ 📊 Dashboard & Stats — Overview of total, pending, resolved, and in-progress complaints. ▎ 🔔 Push Notifications — Stay informed at every stage of the complaint process. ▎ 🔍 Search & Filter — Find complaints quickly by status, date, or category. ▎ 🔒 Secure — Protected with authentication and encrypted communication.