Crescendo Lab - CAAC

Drive long-term revenue through relationship selling. Build in-depth customer relationships, extend customer journey, and empower sales across multiple teams and channels to grow your business continuously. Omnichannel engagement • Connect with customers wherever they are: Connect with social channels (LINE, FB, IG, WhatsApp) and Website in one place. Comprehensive workflows • Flexible Org Hierarchy: Flexible team setting to align with organizational needs and ensure clear boundaries between teams. • Centralized knowledge base: Centralized brand knowledge for entry-level agent training, standardized service quality and cross-team coordination. • Automatic workflow: Automate lead categorization, auto-reply to FAQs, and auto-route chats, so your agents can focus on deep relationship building and sales. Drive revenue through Chat • Chat-to-buy experience: Integrated with product catalog to empower product recommendation in chat. • Custom sales attribution: Conversion tracking and custom attribution setting to motivate agents to close sales in chats. • Smarketing journeys: Schedule personalized nurturing messages, reservation reminders, repurchase coupons to continuously reactivate customers. Grow revenue through consolidated data and AI agents • Comprehensive profiling: Capture and consolidate customers data through auto-tagging, pixel tracking, ecosystem integrations, and flexible data pipelines. • Chat commerce performances: Detailed chat and commerce performance to support insights discovery and data-driven decisions.