Lively

The Lively App on your Android smartphone gives you access to Lively® Services to help you feel connected, safe and independent In an emergency big or small, use the Urgent Response widget to be connected to a certified Agent who can get you the help you need. Agents are highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. Agents will work with you, contact your family or friends if desired and can stay on the line with you until help arrives. The Lively App also gives you access to: Ask Lively: 100% U.S.-based operators Nurse On-Call: Medical advice, prescription refills and more Care Advocate: Well-being support and care planning Lively Rides: Ride scheduling without having to download another app The Lively App requires an active Lively Service subscription. Already a member? Simply download the app and sign in using your cell phone number. New to Lively? Give us a call and we can tell you about our services, help you activate a new account or just assist with general set up. - Call 1-866-376-3397 OR - Visit us online at shop.lively.com LEGAL DISCLAIMERS: See shop.lively.com for current pricing and shop.lively.com/billing for descriptions of fees. Monthly fees are subject to change. Not all services are available on all plans. Urgent Response and 911 calls can be made only when cellular service is available. Coverage is not available everywhere. Urgent Response tracks an approx. location of phone when phone is turned on and connected to the network. Lively does not guarantee an exact location. Urgent Response is not a substitute for 911. Lively is not a healthcare provider. For customers subscribed to Preferred and Premium Lively Services plans, the app uses the PROCESS_OUTGOING_CALLS permission to notify our agents and the users caregiver when a user calls 911 or Urgent Response, ensuring the user's care network is informed during a possible life safety event. Nurse On-Call is not a substitute for dialing 911. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. See terms for details. Care Advocates cannot provide legal,􀇛financial, or medical advice. For certain areas of expertise, your Care Advocate may use third party resources to connect you with professionals in specialized practices that can address your questions and concerns. Lively is not responsible for any acts or omissions, including negligence, by the third parties or such professionals. For more information regarding the Care Advocate service, please visit lively.com/support. Rides are arranged through the Lyft Platform. Fares are applied to your monthly Lively bill. Lively is not liable for any act or omission, including negligence, by Lyft or its drivers. Urgent Response and Ask Lively's Operator Services are available 24/7. For Customer Service and Care Advocate business hours see shop.lively.com/billing. Lively is a trademark of Best Buy Health, Inc. ©2026 Best Buy. All rights reserved.