AnswersAnywhere

Field service organisations rely on accurate equipment data to reduce down-time for their clients. Accurate data needs to be readily available, on-site, at point of service 24-7. AnswersAnywhere places the all the technical information required into the hands of the engineer at lightning speed, even if a mobile device is offline. By taking existing service data in disparate formats, we will transform and deliver capital equipment information (be it digital, PDF or paper-based) into our AnswersAnywhere mobile application. Your service manuals will become interactive, and your parts lists instantly accessible on a smartphone or tablet. Diagrams, images, product codes and more will appear in a few clicks. AnswersAnywhere integrates with third-party software such as job management applications. Access all the information required for a faster fix utilising our integration API. Add part information directly into a job/work order with no ambiguity. AnswersAnywhere will reduce time on site, decrease incorrect part orders and improve fix rates. Features: • Interactive documents for fast and accurate information – on or offline • Information from multiple sources including PDF, scanned hardcopy, XML, HTML consolidated into a single application • Links exploded parts diagrams to parts lists so technicians can identify, locate and order parts easily and accurately • Search facility which includes hierarchy, contextual or keyword searches • Create picklists of parts - save part code(s) to a defined pick list which can be shared with a third party • Data management – Bespoke CMS specifically designed to deal with highly technical data • Over the air updates - users receive automatic data updates through WiFi - always be fully connected to the latest manufacturer approved technical information • Intuitive, easy to use interface AnswersAnywhere - Powered by Infomill.