생명의 전화 상담원 전용

This app was developed for the counselors of the Korean Lifeline Australia, who provide telephone counseling services in Australia. When a counselor calls the main number, a counselor is assigned a caller ID and is on standby 24 hours a day. The call is then forwarded to the counselor's designated number. The existing call forwarding system uses a webpage to transfer calls to the next available counselor when the current caller's call is finished. However, the default webpage interface was somewhat inconvenient for the counselors, leading to errors and mistakes in the call forwarding process. Furthermore, when an error occurs, the system recovery time can take days or even weeks, occasionally hindering the counselor's service. Consequently, we implemented a one-touch call forwarding system based on a mobile app, rather than a webpage. In the unlikely event of a call forwarding error, we implemented an app and web system that allows for immediate recovery.