IC Tech

Application support for technicians, with the main features: - Notify technicians for new applications. - Display line items including contact information, appointment time, description - Support technician to receive or reject orders. - Display list of orders - Technician view details and change order status. - Details of the order: status, appointment date and time, customer contact information, order code, quotation or invoice for the order. - Map showing the location of customers and technicians. - Guide travel routes for technicians - Support scan image or enter manually to determine device information (model and serial). - Support checking the warranty status of the device. - Support technician to check the error code / phenomenon and the corresponding cause. - Support technician see models and equipment information - Support technician check the invoice in the cause screen through the secondary invoice. - Additional support for manual components, supplies, repair fees and customer confirmation. - View invoice details - Call the operator when a technician needs assistance - Texting to customers to exchange order information - Call customers to exchange order information - Display the sales chart of technician in the year - Display list of notifications. - Information management of technicians - Display a QR code of a technician for customers to scan and identify - Display a list of professional certificates of technicians - Rank the technicians and indicate the current rank of technicians - List of frequently asked questions for information reference - Provide terms of use