Heatriq Staff

Heatriq Staff Heatriq Staff is the mobile app built for Heatriq field technicians. Designed for heating and HVAC professionals, it brings scheduling, customer communication, service reporting, and live device monitoring together in one secure and easy-to-use workspace. Whether you're heading to your first appointment of the day or wrapping up a return visit, Heatriq Staff helps you stay organized, informed, and connected—without the paperwork. Stay on Top of Your Day The Home dashboard gives you an instant overview of your workload, including scheduled, completed, and active service calls. Quickly access jobs currently in progress, upcoming appointments, and completed work, all from a single screen. View service details, refresh for the latest updates, or jump directly into your full schedule whenever you need it. Manage Jobs Efficiently Switch between calendar and list views to see your schedule the way you prefer. Find jobs quickly using search and filtering tools, and access important information including customer details, service addresses, technician notes, emergency indicators, and appointment status. Track every stage of a service call, from the initial visit through completion, return trips, follow-up appointments, invoicing, and customer communication. Digital Service Reporting Complete professional service reports directly from your phone. Document the work performed, add parts and labor, attach photos, collect customer signatures, and submit reports without returning to the office. All completed reports remain available for future reference whenever you need them. Real-Time Device Monitoring Monitor connected Heatriq systems directly from the field. View device connection status, zone activity, return temperatures, manifold readings, valve status, and system alerts in real time. Access detailed device history, performance charts, and configuration settings without leaving the app. Device Diagnostics & Configuration Troubleshoot issues faster with historical device data, temperature trends, valve activity, and error tracking. Filter records by date, zone, or issue type to quickly identify potential problems. Authorized technicians can also update device settings, including temperature thresholds, control modes, relay mapping, calibration values, and other operational parameters. Built-In Messaging Keep communication simple with integrated messaging. Chat directly with customers or team members, send images and files, create group conversations, and receive messages instantly through real-time updates. Customer conversations can be opened directly from related service calls for faster communication. Notifications That Matter Receive timely alerts for service calls, customer updates, device issues, and important system events. Manage notifications through the in-app inbox and customize alert preferences to match your workflow. Emergency and urgent service requests are always prioritized so you never miss a critical update. Profile & Availability Manage your profile information, update your photo, set your working hours, and configure weekly availability directly from the app. Notification preferences and account settings can be adjusted at any time. Secure Access Heatriq Staff includes secure sign-in with email and password authentication, optional OTP verification, password recovery, and automatic session restoration for a seamless experience. Designed for Field Technicians Built specifically for technicians working on-site, Heatriq Staff combines scheduling, reporting, communication, and device management into a single mobile solution. With real-time updates and easy access to critical information, you can spend less time managing paperwork and more time delivering exceptional service. Download Heatriq Staff and take your schedule, service records, customer communication, and Heatriq device management wherever the job takes you.