CapyDesk

CapyDesk is a powerful enterprise helpdesk mobile app that keeps your support team connected and productive — anywhere, anytime. Whether you're an IT agent resolving incidents, a manager tracking SLAs, or an end user submitting requests, CapyDesk puts your entire helpdesk in your pocket. MAIN FEATURES Ticket Management • View, search, and filter tickets with real-time updates • Create new tickets directly from your mobile phone • Update status, priority, and assignees from anywhere • Add comments with formatted text support Dashboard and Analytics • Real-time dashboard with statistics and overview of tickets • Activity feed with recent updates • Alerts from your organization SLA Tracking • Monitor SLA compliance with visual indicators • Track response and resolution time targets • Stay ahead of violations with SLA status at a glance Time Tracking • Log time directly on tickets • Track billable and non-billable hours • Set visibility (Everyone or Internal) Comments and Collaboration • Public and internal comments on tickets • Timeline with complete ticket history • Internal notes visible only to agents and administrators Asset Management • Browse and Search Organization Assets • Scan QR codes to quickly find assets • Report issues directly from asset details Customer Satisfaction • View CSAT search results by ticket • Track customer feedback and reviews Jira Integration • View Jira issues linked to tickets • Seamless connection between helpdesk and development Enterprise Ready • Multi-tenant architecture with secure authentication • SSO support with Azure AD for corporate login • Profile-based access (Admin, Agent, End User) • Full localization: English and Portuguese (Brazil) • Light, dark, and system theme support CapyDesk is the mobile app for the CapyDesk enterprise helpdesk platform. A CapyDesk account is required to use this app. Contact your organization's administrator for access.