Bizfly CRM

BizCRM Mobile is a Customer Relationship Management (CRM) application integrated with an enterprise Call Center platform, allowing sales and customer service staff to make calls directly within the application, just like a dedicated Call App. The application helps businesses manage customers, communication, sales, and after-sales service on a unified platform. With BizCRM Mobile, users can receive and make business calls, look up customer information during calls, automatically save call history, and synchronize data in real time with the enterprise CRM system. * Call Center & Call App Features - Make and receive business calls directly within the application via the enterprise call center/PBX system. - Display customer information during incoming or outgoing calls for quick support and consultation. - Automatically save call history, duration, call status, and customer service notes. - Synchronize call logs with customer profiles on the CRM to track the entire interaction process. - Support sales staff in making customer service calls anytime, anywhere using an internet connection or the company's call center infrastructure. - Support outbound call scripts and customer service processes configured by the business. * Customer and Sales Management - Automatically update customer data from websites, fan pages, stores, and other sales channels. - Centrally manage customer profiles, transaction history, customer service history, and sales opportunities. - Classify customers by behavior, needs, level of interest, and stage in the buying journey. - Reminder and notification system to speed up response times and improve conversion rates. - Supports integration with popular sales and management platforms and enterprise-specific ERP and POS systems. * Order Management and After-Sales Service - Track orders, shipping documents, and delivery status from integrated systems. - Centralized storage of customer and order data for after-sales service. - Supports coordination between sales, customer service, and operations departments on a single system. * Internal Notification and Collaboration System - Receive real-time notifications about customers, calls, orders, tasks, and system activities. - Categorize notifications by priority and function. - Supports tagging, reminders, and internal communication for quick and efficient work coordination. BizCRM Mobile is developed for businesses that need a CRM system combined with a customer service call center, telesales, and customer support on mobile devices. The application helps employees work flexibly, communicate professionally, and manage all customer activities on a single platform.