Experience Mobile

Verint® Experience Mobile™ provides a powerful set of tools to quickly close the loop with customers and manage cases, anywhere, anytime. Key Features: - Dashboards: Gain insights across every touchpoint in the customer journey - Dashboard Card: Dig deeper into specific unified data. - Case list: Quickly find cases that need your attention - Case details: Investigate a case, view priority, re-assign, edit custom properties, and close cases - Contact customers: Call or email the customer via built in collaboration tools - Case comments: Add notes for you or others to review - Case history: View the case history, including changes to its status, assignment, or other key changes - View survey response: View survey response that triggered the case To use the Experience Mobile app, you must be an existing Experience Management user. Please contact your account manager for access.