Lotus Booker

Lotus Booker is a business application for Vietnam Airlines' agency staff, enabling quick and accurate flight lookup, booking creation, ticket issuance, and post-sales processing (changes/refunds, additional services, etc.); while also managing orders and ticket office operations anytime, anywhere. AIRLINE TICKET BOOKING PLATFORM FOR VIETNAM AIRLINES BOOKERS 1. Easy booking and ticket issuance management: Centralized management of all bookings, issued tickets, and transaction history of the agency. Seamless business operations within a single application, reducing errors and saving processing time. 2. Building and managing multiple agency levels: Create and manage accounts using a multi-level model. Clear permission assignment, tracking sales for each user group, and supporting efficient operation of the sub-agency system. 3. Flexible Pricing Policy: Configure pricing and discount policies based on customer segments, regions, airlines, and other criteria. 4. Standardized Ticket Office Operations: Support post-sales processing (exchanges/refunds), record management, transaction history recording, and data reconciliation. Ensures consistent ticket office operation, easy verification, and traceability when needed. 5. Visual Business Reporting: Provides a system for reporting revenue, sales volume, booker KPIs, agent KPIs, booking status, ticket issuance, and changes/refunds. Clear and easy-to-track data optimizes revenue and facilitates quick decision-making.