Wards Calling

Ward's Equipment Rental Agent Dashboard is a comprehensive mobile application designed for call center agents to manage their daily operations efficiently. KEY FEATURES: • Real-Time Dashboard: Monitor your agent status, performance metrics, and recent call activity at a glance • Check In/Out System: Seamlessly check in and out with live timer tracking to monitor your time on duty • Call Management: View and manage all your calls with detailed information including call direction, status, duration, and department assignments • Performance Analytics: Track your daily and historical performance with metrics including calls handled, ratings, skill levels, and satisfaction scores • WebSocket Integration: Receive real-time updates with automatic reconnection for instant notifications and status changes • Profile Management: Access and update your account information, view agent statistics, and manage business hours overrides • Session Management: Manage active sessions across multiple devices with secure authentication • Check In/Out System: Seamlessly check in and out with live timer tracking to monitor your time on duty • Screen Wake Lock: Keep your screen active during active call sessions for uninterrupted service The app provides a modern, intuitive interface with dark theme support, ensuring comfortable use during extended work sessions. Built with enterprise-grade security using JWT authentication, your data is protected while you stay connected to your team. Perfect for call center agents who need reliable, real-time access to their dashboard and call management tools on the go.