Criatichat

Criatichat is a multi-channel, multi-agent customer service platform developed for companies that need to centralize their conversations, organize teams, and deliver efficient customer service at scale. Bring together all your operational customer service channels in a single interface, distribute customer service requests among team members, and track each conversation with complete customer context. MAIN FEATURES • Unified and individual inbox for all service channels • Conversation distribution among agents • Complete interaction history per customer • Team management with real-time status, logs, and availability • Conversation transfer between agents • Quick responses and operational shortcuts • High-quality AI for customer service and pre-sales SUITABLE FOR • Customer service teams • Technical support teams • Sales and pre-sales operations • Contact centers • Companies that use multiple channels simultaneously WHY CRIATICHAT? Built with a focus on performance and usability, Criatichat operates at high speed even in operations with a high volume of messages. The interface was designed to reduce the learning curve, allowing new agents to be integrated quickly. The entire workflow was designed so that the agent can focus on what matters: responding to the customer with quality and at the right time.