Business Onboarding

Keenu Agent App — Digital Merchant Onboarding The Keenu Agent App is designed to streamline the merchant onboarding process for authorized field agents through a secure, digital application workflow. This platform is intended to reduce processing time and administrative overhead associated with traditional paper-based onboarding procedures. Access and Security Access to the application requires authentication via a two-factor login process, comprising a password and device-binding verification, in order to safeguard agent sessions and maintain data integrity. Upon login, agents are presented with a summary dashboard reflecting the status of their submitted applications, including totals for approved, in-progress, discrepant, and declined cases. Application Submission The application form is configured to present fields and documentation requirements applicable to the merchant's declared legal structure, including but not limited to sole proprietorship, partnership, private limited company, non-governmental organization, or government entity. This is intended to support accuracy and completeness of submissions in accordance with applicable onboarding requirements. Additional functionality includes: Retrieval of bank account details based on submitted IBAN information City selection filtered according to the designated province Document capture via device camera or upload from existing files, subject to the merchant's consent Digital signature capture and agreement acknowledgment as part of the submission process Agents are responsible for ensuring that all information and documentation submitted is accurate and obtained with the appropriate authorization of the merchant. Branch Addition For merchants with existing approved profiles, the application supports the addition of new branch locations. Previously submitted business and payment information may be reused to reduce duplicate data entry, subject to applicable verification requirements. Application Status Tracking Agents will receive notifications reflecting changes in application status, categorized as follows: Approved Under Review Needs More Details Declined Where an application is marked as discrepant, agents will be notified of the specific fields requiring correction and may resubmit only the affected information, rather than the complete application. Audit and Record keeping Each application is processed through a documented workflow to support transparency and traceability, consistent with applicable record keeping and compliance obligations.