Black Pear Support Centre

The Microtrol Black Pear Support Centre App: Smarter installations. Easier management. The definitive companion for HVAC/BMS Installers and Facilities Managers. Designed to simplify site visits, accelerate commissioning, and maintain comprehensive records, this app puts the entire Black Pear ecosystem right in your hand. Features: Eliminate the need for paper manuals and out-of-date PDF files: - Full Product Section: - Instantly retrieve specifications and data sheets for the entire Microtrol Black Pear product range. - Always-On Manuals: - Access every installation guide and user manual directly within the app, ensuring you always have the correct up to date information. Connect to products with built-in web servers for access to real time data and instant diagnostics: - Smart Touch Controller 2: - via on-screen QR codes - Black Pear 2 and Smart Touch Controller 1: - manually enter IP address Reduce troubleshooting time and gain immediate clarity on system status: - Scan and Connect: - Simply use the app to scan the QR code located on any Smart Touch Controller 2. - Live Site Information: - Instantly unlock real-time operating data, status updates for the connected units, and monitoring. Site Management and Documentation: Keep your records organized, accessible, and up-to-date—a vital feature for both installers and Facilities Managers. - Detailed Site Logging: - Log and save specific sites and installations within the app. Attach custom notes and descriptive text for commissioning reports, maintenance histories, and handover information. - Photo Documentation: - Capture and link site-specific photos directly to your installation records, creating a visual history of the unit location and environment.